Cancellation Policy

Last updated: 12 September 2026

Customers may request cancellation by contacting us in writing.

Project services

For one-time projects, cancellation takes effect when confirmed by us. The customer remains responsible for work already completed and for any third-party costs already committed for the project.

Recurring services

If a service is recurring, the applicable proposal or agreement states the billing period and notice requirements. Unless different terms are agreed, cancellation prevents future renewal but does not retroactively cancel services already provided.

How to cancel

Send a cancellation request using the details on our Contact page and include your company name, invoice or order reference, and the service you want to cancel.