Refund & dispute policy

Last updated: 12 September 2026

Because our services are primarily digital and professional services, refund eligibility depends on the work already performed and the terms of the relevant project.

Before work starts

If a customer cancels before work has started and no non-refundable third-party cost has been incurred, amounts paid for undelivered services may be refunded.

After work starts

If work has already started, any refund will normally be limited to the portion of prepaid services that has not yet been performed, less any committed third-party costs or other amounts expressly agreed as non-refundable.

Service issue or billing dispute

Customers should contact us promptly with the invoice or transaction details and a description of the issue. We will review the request and respond as soon as reasonably possible.

Refund method

Approved refunds are normally returned to the original payment method where technically available. Processing time after approval may depend on the payment provider and the customer’s bank.

Mandatory rights

This policy does not limit any refund or cancellation rights that apply mandatorily under applicable law.

Request a refund

Use the contact details on our Contact page.